Shipping Policy 🚚

At Aurosus Instrument, we are committed to providing clear, transparent, and reliable shipping information.

🕐 Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

🌏 Shipping Origin

All orders ship from our logistics facility in Tianjin, China:

Chengji Center, Room 2-1-711
Nanjing Road, Heping District
Tianjin 300040, China

Aurosus does not operate or advertise any overseas warehouse. All shipments are fulfilled directly from China via contracted international carriers.

🌍 Estimated Delivery Times (After Processing)

⚠️ Delivery times are estimates only and may vary due to customs clearance, carrier delays, weather conditions, or peak season logistics volume.

💰 Shipping Fees

✅ FREE Standard Shipping Worldwide on all orders 🎉

Shipping fees will be clearly displayed at checkout before payment is completed.

🏴 Customs Duties & Taxes

For international orders, import duties, VAT, taxes, and customs clearance fees are the responsibility of the customer. These charges are determined by the destination country's customs authorities and are not controlled by Aurosus.

📬 Address Accuracy

Customers are responsible for providing accurate and complete shipping information. Aurosus is not responsible for delivery delays or additional costs caused by incorrect or incomplete addresses.

📦 Tracking & Support

Once shipped, you will receive a tracking number via email. For shipping questions, contact us at support@aurosusstore.com.

Last updated: May 27, 2026

Return & Refund Policy

Aurosus is committed to providing a transparent and fair return process.

1. 30-Day Return Policy

Customers may request a return within 30 days of receiving the product, regardless of whether the item is defective.

Return requests submitted after 30 days from the delivery date will not be accepted.

2. Eligibility Requirements

To qualify for a return, the following conditions must be met:

• The item must be unused
• The item must be in original condition
• All original packaging and accessories must be included
• Proof of purchase is required
• Returns are accepted for new products only

3. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return if opened or used:

• Mouthpieces
• Reeds
• Cleaning and maintenance supplies
• Products marked as "Final Sale"

These exceptions are clearly stated prior to purchase.

4. Exchanges

We accept exchanges within the same 30-day return period, subject to product availability.

5. Defective, Damaged, or Incorrect Items

If an item arrives damaged, defective, or incorrect, customers must contact us within 7 days of delivery and provide photo documentation. After verification, we will offer a replacement or refund.

6. Return Shipping

Returns are processed by mail. No restocking fee will be charged.

7. Return Authorization (RMA Required)

All returns require prior approval. Customers must request a Return Merchandise Authorization (RMA) by contacting: support@aurosusstore.com

Returns sent without prior authorization may not be processed.

8. Return Address

All approved returns must be sent to our logistics center in Tianjin, China. Detailed return instructions will be provided via email after RMA approval.

9. Refund Processing

Once the returned item is received and inspected, refunds will be issued to the original payment method within 7 business days. Financial institutions may require additional processing time.

10. Duties & Taxes (International Orders)

Import duties, taxes, and customs fees (if applicable) are the responsibility of the customer and are non-refundable.