Return & Refund Policy

At Aurosus Instrument (Tianjin Kufa Products Technology Co., Ltd.), we are committed to providing a clear and straightforward return and refund process for all musical instrument purchases.

1. 30-Day Return Period

Customers may request a return within 30 days of receiving the product. Return requests submitted after 30 days from the delivery date will not be accepted.

2. Eligibility Requirements

To qualify for a return, the following conditions must be met:
• The item must be unused
• The item must be in original condition
• All original packaging and accessories must be included
• Proof of purchase is required
• Returns are accepted for new products only

3. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return if opened or used:
• Mouthpieces
• Reeds
• Cleaning and maintenance supplies
• Products marked as "Final Sale"

4. Exchanges

We accept exchanges within the same 30-day return period, subject to product availability.

5. Defective, Damaged, or Incorrect Items

If an item arrives damaged, defective, or incorrect, customers must contact us within 7 days of delivery and provide photo documentation. After verification, we will offer a replacement or refund.

6. Return Authorization (RMA Required)

All returns require prior approval. Customers must request a Return Merchandise Authorization (RMA) by contacting:
Email: support@aurosusstore.com

Returns sent without prior authorization may not be processed.

7. Return Address

All approved returns must be sent to our logistics center at:

Chengji Center, Room 2-1-711
Nanjing Road, Heping District
Tianjin 300040, China

Detailed return instructions will be provided via email after RMA approval.

8. Refund Processing

Once the returned item is received and inspected, refunds will be issued to the original payment method within 7 business days. Financial institutions may require additional processing time.

9. Duties & Taxes (International Orders)

Import duties, taxes, and customs fees (if applicable) are the responsibility of the customer and are non-refundable.

10. Shipping Costs for Returns

• Free return shipping is not provided unless the item is defective, damaged, or incorrect
• Customers are responsible for return shipping costs for non-defective items
• We recommend using a trackable shipping service for all returns

Contact Us

For return requests or questions about this policy, please contact:
Email: support@aurosusstore.com
Business Hours: Monday-Friday, 9:00 AM-6:00 PM (GMT+8)