Terms of Service

Welcome to www.aurosusstore.com (the "Site").

These Terms of Service ("Terms") govern your access to and use of the Site and the products sold under the Aurosus Instrument brand.

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🏢 Business Identity

Aurosus Instrument is a professional musical instrument brand specializing in trumpets, flutes, saxophones, clarinets, and bassoons for students and educators worldwide.

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📍 Contact Information

• Business Name: Aurosus Instrument
• Operating Company: Tianjin Free Trade Zone Cool Hair Products Technology Co., Ltd.
• Registered Office: Chengji Center, Room 2-1-711, Nanjing Road, Heping District, Tianjin 300040, China
• Email: 📧 support@aurosusstore.com
• Phone: 📱 +86-131-4603-1741
• Business Hours: Monday–Friday, 9:00–18:00 (GMT+8)
• Response Time: 24–48 business hours

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1. Use of the Site

You agree not to use the Site:

• For unlawful purposes
• To violate any applicable laws or regulations
• To infringe upon intellectual property rights
• To submit false or misleading information

We reserve the right to refuse service to anyone if fraudulent, abusive, or unauthorized activity is suspected.

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2. Products & Orders

All product descriptions, images, specifications, and prices are provided for informational purposes and may be updated without prior notice.

Orders are subject to:

• Product availability
• Payment verification
• Fraud screening

We reserve the right to cancel or refuse any order at our discretion.

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3. Pricing & Payment

All prices are listed in USD unless otherwise specified.

We accept major payment methods including:

• Credit / Debit Cards (Visa, Mastercard, American Express)
  

By submitting payment information, you confirm that you are authorized to use the selected payment method.

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4. Shipping & Delivery 🚚

We offer Standard Free Shipping on all orders worldwide.

Orders are fulfilled from our warehouse in Tianjin, China.

Shipping processing times, delivery estimates, costs, and applicable duties or taxes are outlined in our separate Shipping Policy.

Delivery timeframes are estimates and not guaranteed.

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5. Returns & Refunds 🔄

We provide a 30-Day Return Policy for eligible products.

Certain items may be non-returnable for hygiene or safety reasons (such as opened reeds or used mouthpieces).

Full details regarding eligibility, return procedures, and refund processing are available in our Return & Refund Policy.

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6. Warranty 🛡️

Certain instruments may include a limited warranty as described on the relevant product page.

Warranty coverage applies only to manufacturer defects and does not cover:

• Normal wear and tear
• Accidental damage
• Improper use or modification

Warranty terms may vary by product and are subject to stated conditions.

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7. Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, or consequential damages arising from use of the Site or products.

Our total liability shall not exceed the amount paid for the product in question.

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8. Privacy 🔒

Your use of the Site is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

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9. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the People's Republic of China.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts in China.

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📝 Last Updated

Last updated: May 12, 2026

For questions about these Terms, please contact us at 📧 support@aurosusstore.com