Payment Information
Order Pricing and Taxes
At Aurosus Instrument (Tianjin Kufa Products Technology Co., Ltd.), we are committed to transparent pricing:
• All product prices are displayed in USD (United States Dollars) at checkout
• Prices exclude applicable taxes and duties unless otherwise specified
• Sales tax will be calculated based on your shipping location and displayed at checkout
• International orders may be subject to customs duties and import taxes, which are the responsibility of the customer
• All additional costs, including shipping fees and estimated taxes, will be clearly displayed before you complete your payment
Accepted Payment Methods
We accept secure payments through trusted global payment processors:
Credit & Debit Cards
• Visa
• Mastercard
• American Express (AMEX)
• Discover
• JCB
• Diners Club
All card payments are processed through PCI-DSS compliant payment gateways.
Digital Wallets
• Shop Pay
• Apple Pay (where available)
• Google Pay (where available)
Secure Payment Guarantee
Your payment security is our priority:
✓ SSL Encryption: All transactions are protected with 256-bit SSL encryption
✓ PCI Compliance: We adhere to Payment Card Industry Data Security Standards (PCI-DSS)
✓ No Card Storage: We never store your complete credit card details on our servers
✓ Fraud Protection: Advanced fraud detection systems monitor all transactions
✓ Secure Gateways: Payments are processed through Shopify Payments and verified secure channels
Using Discount Coupons and Store Credit
• Enter your discount code in the "Discount code" field at checkout
• Only one discount code can be applied per order
• Store credit will be automatically applied to eligible accounts
• Discounts cannot be combined with other promotional offers unless specified
Purchase Confirmation and Receipts
After successful payment:
1. You will receive an order confirmation email within 5 minutes
2. The email includes your order number, item details, and payment receipt
3. A separate shipping notification email will be sent when your order is dispatched
4. Please check your inbox and spam/junk folder for these emails
Payment Issues and Support
Payment Declined?
Common reasons include:
• Insufficient funds in your account
• Incorrect card details (number, expiry date, or CVV)
• Bank security restrictions on international transactions
• Daily transaction limits exceeded
Resolution Steps:
1. Verify your card details are entered correctly
2. Contact your bank to authorize international purchases
3. Try an alternative payment method
4. Contact our customer service for assistance
Refund and Cancellation Policy
• Orders can be cancelled within 1 hour of placement by contacting support@aurosusstore.com
• Refunds are processed to the original payment method within 7-10 business days
• For detailed return and refund policies, please visit our [Return & Refund Policy](/policies/refund-policy)
Contact Us
For payment-related inquiries or assistance:
• Email: support@aurosusstore.com
• Business Hours: Monday-Friday, 9:00 AM-6:00 PM (GMT+8)
• Response Time: 24-48 business hours
Frequently Asked Questions
Can I pay in installments or use Buy Now, Pay Later?
We currently do not offer installment payment options. All orders must be paid in full at checkout.
Why was my payment declined?
Payments may be declined due to incorrect card details, insufficient funds, bank security restrictions, or international transaction blocks. Please verify your information or contact your bank.
How do I know my payment was successful?
You will receive an order confirmation email with your order number and payment details immediately after successful processing. If you don't see it, check your spam folder or contact us.
Can I change my payment method after placing an order?
Payment methods cannot be changed after an order is placed. If you need to use a different payment method, please contact us to cancel the order within 1 hour and place a new order.
Is my payment information secure?
Yes. We use industry-standard SSL encryption and PCI-DSS compliant payment processors. We never store your complete credit card information on our servers.
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