Privacy Policy
Last Updated: May 13, 2026 | Effective Date: May 13, 2026
🏢 About Aurosus Musical Instruments
This policy applies to the Aurosus Musical Instruments brand, owned and operated by aurosusstore.com.
Company Information: Aurosus Musical Instruments is operated by Tianjin Free Trade Zone Cool Hair Products Technology Co., Ltd. The company was originally registered under this name for administrative purposes. Our sole and exclusive business focus is musical instruments (trumpets, flutes, saxophones, clarinets, bassoons). We do not sell hair products or wigs.
Registered Office: Chengji Center, Room 2-1-711, Nanjing Road, Heping District, Tianjin 300040, China
We are committed to protecting your personal information and value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services.
1. Information We Collect
When you interact with our website, we may collect the following types of information:
- Personal Information: Name, billing/shipping address, email address, phone number, and payment details when you make a purchase.
- Account Information: Login credentials if you create a customer account.
- Order Information: Purchase history and order preferences.
- Technical Information: IP address, browser type, device data, cookies, and analytics information.
2. How We Use Your Information
We only use your personal information for legitimate business purposes, including:
- Processing and delivering your orders.
- Providing customer service and responding to inquiries.
- Sending important updates about your orders, deliveries, or policy changes.
- Improving our website, services, and shopping experience.
- Complying with legal and regulatory requirements.
We will never sell, rent, or trade your personal information to third parties for their independent marketing purposes.
3. Legal Basis for Processing (GDPR Compliance)
For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:
- Contractual necessity — to fulfill your orders and provide our services
- Legitimate interests — to improve our services, prevent fraud, and ensure website security
- Consent — for marketing communications (where applicable)
- Legal obligation — to comply with tax, accounting, and consumer protection laws
4. Data Security
We use strict technical and organizational measures to protect your data, including:
- SSL encryption to secure sensitive information during transmission.
- Restricted internal access to personal information.
- Regular monitoring to prevent unauthorized access, alteration, or misuse.
5. Cookies and Tracking Technologies
Our website uses cookies to:
- Enable core website features (checkout, login).
- Analyze site traffic and improve user experience.
- Remember preferences and personalize content.
You may disable cookies in your browser settings, but certain features may be affected.
6. Third-Party Services
We work with trusted third-party service providers:
- Payment Processors: PayPal, Visa, Mastercard, American Express
- Logistics Carriers: FedEx, UPS, DHL, and other international shipping partners
These providers are required by contract to keep your data secure and use it solely to perform their services.
Our website may contain links to external sites. We are not responsible for their privacy practices.
7. Data Transfers
Your data may be transferred to and processed in countries outside your country of residence, including China (where we are headquartered) and the United States (where some of our service providers operate). We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where required by law.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:
- Order and transaction data: 7 years (for tax, accounting, and legal compliance)
- Account information: Until you request deletion or close your account
- Customer service records: 3 years
- Technical logs and analytics: 12 months
After the retention period expires, we securely delete or anonymize your data.
9. Your Rights
You have the right to:
- Access the personal data we store about you.
- Request corrections or deletion of your data.
- Withdraw consent for data processing.
- Request data portability (where applicable).
- Object to processing based on legitimate interests.
- Submit complaints to local data protection authorities.
To exercise these rights, please contact us at support@aurosusstore.com.
10. California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect about you.
- Request deletion of your personal information.
- Opt-out of the sale of personal information (Note: We do not sell personal information).
- Non-discrimination for exercising your privacy rights.
To submit a CCPA request, email support@aurosusstore.com with the subject line "CCPA Request".
11. Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
12. Updates to This Policy
We may update this Privacy Policy to reflect changes in practices or legal obligations. Updates will be posted on this page with a new revision date. We encourage you to review this policy periodically.
Last Updated: May 13, 2026
Effective Date: May 13, 2026
13. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact our Data Compliance Team:
- Email: 📧 support@aurosusstore.com
- Phone: 📱 +86-131-4603-1741
- Business Hours: Monday–Friday, 9:00–18:00 (GMT+8)
- Response Time: 24–48 business hours