Customer Review Policy

At Aurosus, we value honest feedback from our customers. Reviews help other musicians and buyers make informed purchasing decisions and help us improve our products and services.

1. How Reviews Are Collected

Reviews on this website are collected through our internal review system.
Customers may submit reviews after purchasing and receiving a product from our store.

In some cases, we may send follow-up emails inviting customers to share their feedback about the products they have purchased.

2. Review Moderation

To maintain a safe and respectful environment, all reviews submitted to our website may be moderated before publication.

We may remove or decline reviews that include:

• Offensive, abusive, or inappropriate language

• Spam or promotional content

• Personal information (such as phone numbers or addresses)

• Content unrelated to the product

• Fraudulent or misleading information

Moderation is performed solely to ensure compliance with these guidelines. We do not edit reviews to change the meaning of the customer's feedback.

3. Authenticity of Reviews

We strive to ensure that reviews published on our website reflect genuine customer experiences.

Reviews may come from:

• Verified customers who purchased the product from our store

• Customers who voluntarily submit feedback after receiving the product

4. Incentivized Reviews

From time to time, we may offer discounts, loyalty points, or small incentives for customers who leave a review.
Such incentives are provided regardless of whether the feedback is positive or negative.

5. Editing or Removing Reviews

Customers may contact us if they wish to update or remove a review they previously submitted.

6. Contact Us

If you have any questions regarding our review policy or wish to report an issue with a review, please contact us:

Email: support@aurosusstore.com
Website: https://www.aurosusstore.com