Return & Refund Policy 🔄

At Aurosus Instrument, we are committed to providing a transparent and fair return experience for our customers worldwide.

1. 30-Day Return Policy

Customers may request a return within 30 days of receiving the product.

Return requests submitted after 30 days from the delivery date will not be accepted.

2. Return Shipping Costs

For all orders (domestic and international):

• Customers are responsible for return shipping costs

• Original shipping fees are non-refundable

• We do not reimburse customs duties or import taxes

• We recommend using a trackable shipping method for all returns

3. Eligibility Requirements

To qualify for a return, the following conditions must be met:

• The item must be unused

• The item must be in original condition

• All original packaging and accessories must be included

• Proof of purchase is required

• Returns are accepted for new products only

4. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return if opened or used:

• Mouthpieces

• Reeds

• Cleaning and maintenance supplies

• Products marked as "Final Sale"

These exceptions are clearly stated prior to purchase.

5. Defective, Damaged, or Incorrect Items

If an item arrives damaged, defective, or incorrect:

• Contact us within 7 days of delivery

• Provide photo documentation

• After verification, we will provide a replacement or full refund at no additional cost

6. Exchanges

Exchanges are accepted within the same 30-day return period, subject to product availability.

7. Return Authorization (RMA Required)

All returns require prior approval.

Customers must request a Return Merchandise Authorization (RMA) by contacting:

• 📧 Email: support@aurosusstore.com

• 📱 Phone: +86-131-4603-1741

Returns sent without prior authorization may not be processed.

8. Return Shipping Address

Ship approved returns to:

Aurosus Instrument
Chengji Center, Room 2-1-711
Nanjing Road, Heping District
Tianjin 300040, China

9. Refund Processing

Once the returned item is received and inspected:

• Refunds will be issued to the original payment method within 7 business days

• Financial institutions may require additional processing time

10. Duties & Taxes (International Orders)

Import duties, taxes, and customs fees are the responsibility of the customer and are non-refundable.

📝 Last Updated

Last updated: May 27, 2026

For questions about returns, please contact us at 📧 support@aurosusstore.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)