Customer Support
We are committed to providing clear and reliable support for all orders and product inquiries. For questions regarding products, shipping, or returns, customers can reach us through the verified channels below.
Contact Channels
| Type | Details | Operating Hours |
|---|---|---|
| General Email Support | support@aurosusstore.com | Replies within 12–24 business hours |
| Returns & Order Authorization | support@aurosusstore.com | For all Return Merchandise Authorization (RMA) requests |
| China Office Phone | +86 131 4603 1741 | Mon–Fri, 9:00 AM – 6:00 PM, Beijing Time (GMT+8) |
| North American Support | +1 520 230 6485 | Mon–Fri, 9:00 AM – 5:00 PM, PST/EST |
| Live Chat | Available on our website | During business hours |
Our Location
We operate from our registered headquarters in China.
| Location | Address | Purpose |
|---|---|---|
| Registered Office | Chengji Center, Room 2-1-711, Nanjing Road, Heping District, Tianjin 300040, China | Headquarters (operated by Tianjin Free Trade Zone Cool Hair Products Technology Co., Ltd) |
Compliance Note
Our store operates as a commercial retail business. We do not claim official authorization or endorsement from third-party brands unless explicitly stated. All contact information and policies are provided for transparent communication and reliable customer support.
Contact Us
Get in touch and let us know how we can help. Have a question but aren’t sure who to contact? Get in touch and a member of our team will reach out to you.
ADDRESS
- Room 503, Unit 1B2, Mingliu Meiyu, Ziqiang Street, Zhuozhou, Baoding, Hebei 072750 CN
- PHONE: +86 (131) 4603 1741
- EMAIL: support@aurosusstore.com
Opening Hours
Mon - Sat : 9am - 11pmSunday: 11am - 5pm